Zoom Outage Now Fixed, Shut Out Users From Video Meetings - Bay News 9

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ORLANDO, Fla. — Zoom, the videoconferencing software that's exploded in popularity amid the pandemic, had to fix an issue Monday that kept people out of those online meetings.

On Monday, Zoom acknowledged an issue "causing users to be unable to authenticate to the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars," the company said. 

If you're having trouble connecting to Zoom, we have identified the issue and are working on a fix. Please follow https://t.co/aqz5nSoQRw for updates. We're so sorry about the inconvenience.

— Zoom (@zoom_us) August 24, 2020

It was an issue that caught many off guard — including Matthew, who started sixth grade Monday in Brevard County.

“I was very surprised because my brother and sister could, but I couldn’t. It was like.. 'what is going on here?!' ”

Matthew said even after Zoom tweeted it had resolved the issue, he wasn't able to sign on for another 45 minutes or so.

A Zoom spokesperson declined to answer what caused the outage or whether company officials are concerned it could happen again. The company apologized for the inconvenience. 

Everything should be working properly now! We are continuing to monitor the situation. Thank you all for your patience and our sincere apologies for disrupting your day.

— Zoom (@zoom_us) August 24, 2020

The outage appeared to largely affect North America, although users in parts of Europe also reported issues. 

Zoom said the company will monitor for further issues.. 

Among the users reporting Zoom issues were schools using the program for online learning, as thousands of students across the country in primary schools and universities returned to class.

Zoom experienced a nationwide technical issue today. They are working on mitigation and more students have been able to get in. Please have your eLearning students keep trying. This issue is in process of resolution.

— Brevard Schools (@BrevardSchools) August 24, 2020

Remote learners, we are aware that there are some issues with Zoom. Please communicate with your teacher via Schoology to confirm your attendance and assignments for today.

— Flagler Palm Coast High School (@FPCHS) August 24, 2020

Zoom is experiencing an issue that is preventing users from accessing its videoconferencing service. The issue appears to be affecting all @zoom_us users, not just those at the University of Pittsburgh. Updates will be posted to https://t.co/amIT4086JS as they become available.

— Pitt Information Technology (@UPittIT) August 24, 2020

Stephanie Coueignoux of Spectrum News 13 contributed to this report.

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