State Motor Vehicle Commission agencies are reopening on June 29 for business that has to be done in-person, but like everything else in the new coronavirus world, this will not be the same process as it was in early March.
The MVC has a backlog of drivers-to-be, who couldn’t take road tests, drivers who bought cars from private owners and need to register them and people with other business that can’t be done through the MVC’s website.
While agencies were closed, MVC employees spent the last 12 weeks retrofitting agencies for social distancing, posting new signs and preparing computer systems. The agencies’ two-month extensions on expiring documents still remain in effect. Inspection stations reopen on June 29.
The MVC has a backlog of 60,000 people whose driver’s road test was canceled after agencies closed on March 13 to reduce spread of the COVID-19 virus, Sue Fulton, the MVC’s chief administrator said. How many are waiting to register and title used vehicles or turn in old license plates is a trickier number to calculate, she said.
Fulton talked exclusively to NJ Advance Media about how the process has changed and what drivers need to do when agencies reopen on a limited basis..
Q: What happens on June 29?
A: Starting on June 29, anyone can walk-in (to an agency) but the focus will be on the services we have not been able to provide on-line. If you come in for a registration renewal, we won’t be able to serve you unless you can prove why you can’t do it on line,” Fulton said.
Q: Why are there two types of agencies, what do they do?
A: The MVC has divided its agencies to create 23 licensing centers that handle written and road tests, permits and other driver’s license transactions. The remaining 16 agencies are designated vehicle centers to handle vehicle registering and titles and license plate issues. There are five regional service centers that handle more complicated issues, such as driver’s license suspension and restorations. Drivers can consult a chart on the MVC website by clicking here.
Q: How do I know I’m at the right agency.
A: “We’ll tell them we can’t process your transaction here we’ll tell them we can’t process you here, today and whether you can go on-line go on line and take care of it or go to another location,” Fulton said. So if a driver comes to the Bakers Basin agency to register or title (a used vehicle) we’ll tell you it’s a licensing facility and where the nearest vehicle center facility is.”
Q: Now that I’m at the correct agency, what happens?
A: When you come in on June 29 ( or after) we’ll give you a queuing ticket and take your cell number. We’ll text you 15 to 20 minutes before you’re to be served, so you can sit in your car or go get coffee. We’re not doing appointments, unless they were appointments for things such as road tests,” Fulton said. Drivers who had a canceled appointments to get a Real ID driver’s license may come to the agency.
Q: How will MVC handle 60,000 road tests?
A: “We do 5,800 road tests per week. We added 11 additional road test courses and ?100? more examiners, that’s 16,300 tests a week. We said it would take 30-60 days to get the backlog handled. It (that schedule) depends on how aggressive people are in showing up, Fulton said.
Q: My appointment was canceled, what do I do?
A: If it was canceled, we’ll send a letter with a link to make a new appointment (on-line) at one of the new alternate test courses. They have twice the capacity and are entirely dedicated to the back-log.
Q: How will road tests be given?
A: “Because they are sitting next to another person, we ‘ll screen customers- do have COVID-19 symptoms, have you been tested for coronavirus, has anyone in your family had it? Both the tester and test taker have to wear face coverings and the windows must be open,” Fulton said.
Q: How will agencies social distance?
A: “We will have social distancing because we will be moving people faster and staging them (by using queuing numbers). People will have to wear face coverings. We’ll have markings so people will stand six feet apart. Arrows will show people wear to go. Chairs are spaced six feet apart. We added plexiglass barriers between customers and agents,” Fulton said.
Q: How many people can fit in an agency?
A: We’ve looked at every agency and how many people can fit with social distancing, that is the new maximum capacity number and we’ll post it. If we get to (an agencies) capacity it will be one customer out, one in.”
Q: What happens on June 15?
A: That date is the beginning of limited drop-off and pick-up transactions. Bulk processing of learner’s permits from driving schools and high schools will begin. Those schools can drop off their permits (at licensing centers) and pick-them up, Fulton said. At certain Vehicle Centers, MVC will processing registration and title work from dealers. License plates can also be surrendered by dropping them off in a designated area at those agencies.
Q: How can people register vehicles bought months ago?
A: “We do have an emergency process, but capacity is low. If an essential worker reaches out to us, we have a hybrid (on line and mail-in)process to go through (starting with) an on-line screener, it’s very slow because of the steps involved. That will be open to the public next week. A sign-up link will be at NJMVC.gov.
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Larry Higgs may be reached at lhiggs@njadvancemedia.com.
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Coronavirus shut down going to the MVC. Now, the agency tells us how to navigate the reopening. - NJ.com
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